Shipping Policy
Shipping policy
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note that at this time there is only one person handling all processing and shipping of the orders. I (Teena), will do my best to have your order processed as soon as possible.
Domestic Shipping Rates
At this time, we do not offer free shipping on any orders unless there is a limited time promotion. Shipping prices will be calculated at checkout based on your order weight.
|
Shipping option |
Estimated delivery time |
Price |
|
USPS First Class Package |
1-4 business days |
Calculated |
| USPS Parcel Select Ground | 2-8 business days | Calculated |
| USPS Priority Mail | 1-3 business days | Calculated |
International Shipping
We currently do not offer international shipping. At this moment, we ship only within the United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status here. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@kawaiiflavor.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can view our refund policy here for more information.
We accept returns up to 30 days after delivery, if the gift box is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at shopkawaiiflavor@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at shopkawaiiflavor@gmail.com.